Customer notification management doc
complete
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Heather McElyea-Chunn
I have customers that will say they don’t receive their text or email notifications and I would love it if there was a FAQ or info graphic that simply Bread could put together that shows how to manage your notifications that I could just forward to my customers so that they could go in and make any adjustments or changes
Mendel Engel
updated the status to
complete
The latest app update includes a change to the way customers signup. Customers no longer need to click a verification link on order to be fully subscribed. This will eliminate the situation where customers are "pending confirmation"
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Heather McElyea-Chunn
Mendel Engelwill this apply to previously signed up customers?
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Jessica Flanagan
Mendel Engel I have the same question as Heather… What should we expect for the signups that occurred prior to the change that were still pending. Also, I had several new customers sign up today and two examples I looked at show Pending Confirmation on email. Was this change that was rolled out only for text and not both notification methods including email?
Mendel Engel
Merged in a post:
Resend Opt In SMS/Email
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Nisha Pohar
Hello -
I have a few customers who pressed the wrong thing and want me to send them the Opt In SMS/Email so that they can get notifications about bread drops/bake days.
How do I resend them the Opt In message to both SMS and Email?
Thanks!
Mendel Engel
updated the status to
in progress
Product Team - Simply Bread
Merged in a post:
Automatically Remind Customers to Verify their Phone #/Email After Signing Up for Notifications
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Jane West
Send a reminder message to people that sign up for bake day notifications but haven't verified their email or phone #. Some of my customers sign up but don't click on the link to verify.
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stephanie potter
Yes I have had customers say they don’t get the notifications. When I look they haven’t verified email and phone # this would be very helpful.
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Christina Shearholdt
Yes! I have some regulars who rely on my social media posts to know when Bake Days open since they didn’t verify at sign up. A reminder msg to them with the link would be great!
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Sofia Romero
If I’m not mistaken, under the main menu, where “My Store” is on the left, you can click “More” on the right and the second option from the top contains the link you are looking for (“Go to my Signup Page”)
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Lindsey McLaughlin
Yes! 50% of my customers have not verified and I know they would appreciate the reminder to verify it.