Customer Tried to Unsubscribe to Email & Text But It Did Not | Voters

Customer Tried to Unsubscribe to Email & Text But It Did Not

under review

Elaine Rajan

I had a customer who attempted to unsubscribe to text messages and emails, but the email was still being sent to the customer. I went in to the app on my side and unsubscribed her via the Customer page. Possible issue with users unsubscribing from emails and text messages.

3 days ago

Jacklyn Gravel

Agree this should be easier to do. Although I've only had this happen with one customer I find it awkward on both ends when they need to email me to request to be taken off the list.

Teri Slater

I also was wondering why there is no option to unsubscribe to the texts. Of course I don't want people to (!), but we should be giving them the option, right?

Mendel Engel

updated the status to

under review