Edit customer orders
in progress
Mendel Engel
Merged in a post:
Adjust orders
K
Karen Devine
Be able to add and delete items to orders as well as refund partial order amount (available now) and add cost need for additional payment for added or adjusted items.
Mendel Engel
Merged in a post:
I would love to edit an unpaid order if they want to add onto it.
A
Adam Gercak
Right now if I manually add an order into the app, once I submit it, it shows as unpaid, as they are paying cash at pick-up. But I cannot edit that order. I can cancel it, fulfill it, or move it. I cannot edit the quantities of products. I've had on more than one occasion needed to add to an order like this. The work around is, I have to create a 2nd order for that customer, and it starts to get confusing when you have 10-12 orders.
E
Elaine Rajan
I see this is already in progress, but would this include making changes to an order that is already paid for? Example - I had a customer who did a bulk order for 1 type of cookies, but he realized later that he wanted to do a variety. The only way I could change it was to refund the order and recharge again. He did not want to do that as it was a large order and having two pending charges is not ideal for companies. Will this feature include those kinds of edits as well? Such as if I want to add/remove items, would the customer receive a refund or new payment link if there is a difference in price?
Mendel Engel
Elaine Rajan: yes, we are working towards this full capability. The update released yesterday now allows you to partially refund orders by removing specific products. Coming soon you will be able to add items to orders too and send a payment link to request the additional payment needed.
A
Amanda Lee
Yes! I would also love to be able to refund one item off their order without having to cancel the entire thing and then create a new ticket.
Mendel Engel
Merged in a post:
Adjusting customer order
K
Karen Devine
Is there a way to adjust a customer’s order such as add or delete items and also make any price adjustments after the placed the order without having to cancel that order and making a new order?
I
Inez Rodriguez
Wohooo!!!
Mendel Engel
This feature is partially complete with this latest release. You can now move a customers order from one bake day to another bake day. More editing abilities coming soon!
A
Angela Prouse
Mendel Engel how can I do this? I had a customer use the wrong bake day and need to move it
Mendel Engel
Angela Prouse when looking at the order in your app, click the 3 dots in the top right corner of the screen
A
Angela Prouse
Mendel Engel Thank you! I was able to move the order. I’m embarrassed I didn’t figure it out - I was a business analyst for 25 years 😬
D
Dahlton Guilbeau
My biggest problem is customer selecting the wrong date when ordering. Unfortunately my current workaround is fulfilling the order the customer previously selected. Then creating a cash order for the day they really wanted for the item. Then if I'm motivated enough I go back and add inventory to the original date they purchased the item so it's available for other customers. And I'm not very motivated most of the times lol and I could have had those items sold again. Help me make more money by helping you make more money.
Mendel Engel
marked this post as
in progress
You are now able to edit the pickup location and specific pickup time on an order. We are next working on the ability to add our remove products from an order (partial refunds) and the ability to edit the tip as well.
T
Totiana Brown
Yes ability to add and remove items from an order
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