Message customers through the app!!!!
under review
Mendel Engel
Merged in a post:
Messaging
S
Sarah Veal
I’d love for the platform to be able to receive messages just like a messenger app. Where people using the platform have the ability to contact me for questions, custom orders, etc.
Mendel Engel
Merged in a post:
Text responses
T
Totiana Brown
Allow customers to be able to respond to text. I think this would be a cool feature!
B
Bobbie Todd-Morris
We need a way to communicate with customers and have them communicate back via messaging on the app. My customers were used to this on HotPlate before we switched. The app is much more professional than texting too.
K
Kelly Patterson
100% !!!
Product Team - Simply Bread
Merged in a post:
An option to message customers through the app about the delivery.
F
Faith Binner
It would be very helpful to have an option through the app to message customers an ETA of their delivery.
Product Team - Simply Bread
Merged in a post:
Reply to texts sent from SB
J
Jennifer Swims
I like to reach out to my class attendees before the date to make sure there are no allergens, things like that. I have to copy all the numbers and send from my personal number bc the app reply bounced back. Is there a way around this or a way to tie it to your cell?
Product Team - Simply Bread
Merged in a post:
Customer reply to text
R
Rachel Kelley
Any way that customers can reply to the reminder text? I don’t know now when someone replies that they are late etc.
D
Dila Wilson
I would actually love if there was an in app option to message and receive texts from customers, so I don't have to use my personal phone for this.. I use the app on a device that I cannot use as a phone and have to message from my personal phone.
E
Emily Hirschi
This would be great!
A similar issue: I had a customer reply to the reminder text about their order wanting to cancel it, but of course I never got that text.
I
Ilah Sabeel
Emily Hirschi I've had multiple customers tell me they replied to the reminder text and never heard back as well! It would be nice to add a text saying "reach out to the baker at this number" or some sort of do not reply at the bottom for clear communication to our clients
Mendel Engel
updated the status to
under review
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