Message customers through the app!!!!
under review
Mendel Engel
marked this post as
under review
Mendel Engel
Merged in a post:
Text and receive messages from customers
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Taylor Gipson
It would be nice to be able to message customers and have them text us back without having to do it from a different number! And even if our customer isn't subscribed for text alerts, it would be nice to message them from the app if they haven't picked up their order.
Mendel Engel
Merged in a post:
Inbox
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Sherisse MacGregor
a way to communicate with customers and have them communicate back. HotPlate has this and it would be nice to be able to message them about an order and have the said order be reference there especially for custom or big orders that may need back and forth. Limiting to just text makes it hard to scale into a team. If we scale with a product then we move on to something that can.
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Connie Hedgepeth-Smith
Also, a way to respond to reviews.
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Nikki Osman
I would love to have this feature too. I find this necessary, particularly for sourdough class purchases when we need to communicate class details after the purchase is done and sometimes customers don't leave email address. In such cases, I have email part of the class and text message the rest.
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Sherisse MacGregor
Yes! Hotplate has this feature it would be very helpful.
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Abby Krikac
Yes!! Countless times I’ve had customers text back the automated number and I have no idea until they tell me
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Heather Easton
Abby Krikac I had no idea! I get responses if I go in and text the customer through their order but if I send out a mass text to all my customers that ordered that week, I get nothing
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Malinda Sparks
I've had several customers say they texted me, and I never received the text. I'm assuming they replied to the automated text. But I would like this to either be an option and the text comes to me, or it let the customers know that I won't get the message that way. I have had some email or use the notes feature and I received those.
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Afifa Lakhnavi
Yes it’ll be really helpful, for example if customer want slight change in order they’ll can communicate through the app
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Emily Hirschi
Afifa Lakhnavior maybe even a “request to update order” that we then can see and approve.
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Lorraine O'Regan
You can already do this. However the messages are frustrating to send because it keeps disappearing mid type behind the keyboard.
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Tammy Rainone
Lorraine O'Regan how do you do this?
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