POS FEES
in progress
C
Christina Hoeffel
Today is the first day that I used my POS system purchased through Simply Bread, and while I love the convenience of this and how smoothly the transactions go through, I am curious as to why I’m being charged the Stripe fees when I was trying to put the fees on the customers through my app? There were no fees on their end that I could see, but when I go to the payout section, it shows that I’m charged. I do have it set up on the app that the customer absorbs the fees, but it is not reflecting on the POS. Is there a way to give that to the customer I feel like if they’re going to take the easy way out using debit or credit cards they should be the ones to handle those fees since they didn’t bring cash POV.
Mendel Engel
updated the status to
in progress
This feature will be live in the next couple weeks!
Mendel Engel
This is something we can look into further, but the reason it is set up like this is due to a technical complexity. Since the customer is able to leave a tip on the terminal, we won't know what the CC transaction fee needs to be (since we don't yet know if they will leave a tip and how much).
It leaves you in this situation where you tell the customer a price, but then when it shows up on the terminal, it turns into a higher price, therefore confusing the customer.
That is why we decided to not allow for the CC transaction fees to be passed to the customer specifically for POS transactions.
A
Amber Leigh Morris
You could always add a custom charge or increase price for in person sales to cover that fee!
M
Megan Vansteen
I don’t have the pos system but it does allow me to put the stripe fee on my customers without it. Is that because I don’t have the pos system??
J
Jennifer Swims
I agree it would be nice to be able to place the stripe fee on the customer but is the simply bread app fees that we don't pay. I usually just up my price to cover the cost.