“We Miss You” Customer Re-Engagement Option | Feature Requests

“We Miss You” Customer Re-Engagement Option

under review

Danielle Kinney

Would it be possible to add a “We Miss You” text/email option that flags customers who haven’t ordered in 3+ months? Ideally, this would allow us to send a quick message (with an optional discount code) to re-engage those customers. Thanks

March 15, 2026

Product Team - Simply Bread

Merged in a post:

Message customers who stopped ordering

Heena Dougherty

I would love to get info about regular customers who stopped ordering. I have a few customers who ordered regular from me for a few months and then all of a sudden just stopped. I’d like to send an automated message along with maybe like a discount

September 30, 2026

Jewel Broussard

Nooo please don’t do that. Why would you need to ask them? My customers travel, some are on a weight loss journey, some may just need a break. I personally buy from people but I’m definitely not doing it every week or month. Let it go, tbh. I have regulars who come and go but I’ve never asked them why

Jewel Broussard

Heena Dougherty haha WOW okay 💁🏾‍♀️ just trying to save you from embarrassing yourself! Very VERY cringey

Jewel Broussard

Heena Dougherty I’m not upset. You were condescending first. Good luck to your customers if you’re gonna bother them though

Kelly Patterson

100%

Michelle Hilliard

This would be great!

Mendel Engel

updated the status to

under review

This is an interesting idea. It will only work for subscribed customers though. We will look into it.

Tonya Prochaska

Love this idea!

John Fletcher

YES AND YES! This would be AMAZING